Frequently Asked Questions
Get answers to your questions
Everything you need to know about TalentPrism, our features, pricing, and support.
General Questions
What is TalentPrism?+
TalentPrism is an AI-powered recruitment platform that combines an intuitive Applicant Tracking System (ATS) with a comprehensive Recruitment CRM. We help companies streamline their hiring process, automate candidate screening, and find the right talent faster.
Who is TalentPrism designed for?+
TalentPrism is designed for recruitment agencies, staffing firms, executive search companies, freelance recruiters, and in-house HR teams of all sizes. Whether you're hiring for one position or managing hundreds of placements, our platform scales to your needs.
Do I need technical knowledge to use TalentPrism?+
No technical knowledge is required. TalentPrism is designed to be user-friendly and intuitive. Our platform features a simple, modern interface that requires no steep learning curve. Plus, we provide comprehensive onboarding and training support.
Is my data secure with TalentPrism?+
Absolutely. We take data security very seriously. TalentPrism is SOC II Type 2 certified and fully GDPR compliant. All data is encrypted in transit and at rest, and we implement industry-leading security protocols to protect your information.
Features & Functionality
What features does TalentPrism offer?+
TalentPrism offers a comprehensive suite of features including: AI-powered candidate sourcing, candidate profile enrichment, applicant tracking system, AI recommendations for candidate matching, branded career pages, recruitment CRM, collaboration tools, data privacy compliance, security features, and integrations with 2,500+ job boards.
How does AI candidate enrichment work?+
Our AI engine automatically scans 20+ social media and public platforms (including LinkedIn, Facebook, Twitter, GitHub, and more) to enrich candidate profiles with additional information beyond their resume. This happens seamlessly during candidate creation, providing you with a complete view of each candidate.
Can I customize my recruitment pipeline?+
Yes! TalentPrism offers full customization of hiring stages, workflows, and permissions. You can adapt the platform to match your specific recruitment methodology using our intuitive drag-and-drop interface.
How many job boards can I post to?+
TalentPrism integrates with 2,500+ free and premium job boards globally, including Indeed, LinkedIn, Monster, CareerJet, JobStreet, and many more. You can post to multiple boards simultaneously and manage all sponsored job advertising campaigns from a single platform.
Is TalentPrism mobile-friendly?+
Yes! TalentPrism is fully responsive and optimized for mobile devices. You can access all features from your computer, phone, or tablet, allowing you to recruit on the go and never miss important activities.
Can I integrate TalentPrism with other tools?+
Absolutely. TalentPrism supports native integrations with job boards, communication tools, calendars, storage providers, and more. We also offer API access and webhooks for custom integrations. If you need a specific integration, contact us to discuss feasibility.
Pricing & Plans
How much does TalentPrism cost?+
We offer flexible pricing plans starting from $10/user/month (billed annually). Plans include: Starter ($10/user/mo), Growth ($25/user/mo), Enterprise ($50/user/mo), and custom On Demand pricing. Visit our pricing page for detailed information.
Is there a free trial?+
Yes! We offer a 14-day free trial with no credit card required. You'll have full access to the platform during your trial period so you can experience all features before making a purchase decision.
Can I change my plan later?+
Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle. Our team is here to help you find the right plan for your needs.
Are there any setup fees or hidden costs?+
No. Our pricing is transparent with no hidden fees. What you see on our pricing page is what you pay. Enterprise plans may include additional services like data migration and custom integrations, which are clearly outlined.
Do you offer discounts for annual billing?+
Yes! Choosing annual billing provides significant savings compared to monthly billing. Our pricing page shows both monthly and annual rates so you can compare.
Getting Started
How do I get started with TalentPrism?+
Getting started is easy! Simply sign up for our 14-day free trial on our website. It takes just 2 minutes to create an account and start exploring the platform. No credit card is required for the trial.
Will you help migrate my data from another system?+
Yes! We offer data migration services to help you transition from your existing recruitment software. Our team will guide you through the process to ensure a smooth migration of your candidates, jobs, and historical data.
Do you provide training?+
Absolutely. We provide comprehensive training for a fast and smooth onboarding. This includes video tutorials, documentation, live training sessions, and ongoing support to ensure your team can use TalentPrism effectively.
How long does implementation take?+
Most customers are up and running within days. For simple setups, you can start using TalentPrism immediately. For larger organizations requiring data migration and custom configurations, implementation typically takes 1-2 weeks.
Support & Assistance
What kind of support do you offer?+
We offer 24/5 support via live chat and email. All plans include access to our support team. Growth and Enterprise plans receive priority support with faster response times. We also provide extensive documentation and video tutorials.
How quickly will I get a response?+
Our support team is known for fast response times, typically responding within minutes during business hours. Priority support customers receive even faster responses and dedicated assistance.
Can I request new features?+
Yes! We actively listen to customer feedback and regularly ship new features based on user requests. Share your requirements with our team, and we'll evaluate feasibility and timelines.
What if I need custom development?+
Enterprise customers can access custom development services for unique integrations and specialized features. Contact our sales team to discuss your specific requirements and pricing.
Security & Compliance
Is TalentPrism GDPR compliant?+
Yes. TalentPrism is fully GDPR compliant. We provide tools to help you manage candidate consent, data deletion requests, and privacy requirements. Learn more on our Data Privacy page.
What security certifications do you have?+
TalentPrism is SOC II Type 2 certified, demonstrating our commitment to the highest security standards. We undergo regular third-party audits to ensure ongoing compliance.
Where is my data stored?+
Your data is stored in secure, enterprise-grade data centers with redundancy and backup systems. All data is encrypted both in transit (using TLS/SSL) and at rest (using AES-256 encryption).
Can I export my data?+
Yes. You maintain full ownership of your data and can export it at any time in standard formats (CSV, Excel). There are no lock-in contracts or data hostage situations.
Do you offer SSO (Single Sign-On)?+
Yes. SAML SSO is available on our Enterprise plan, allowing you to integrate TalentPrism with your existing identity management system for secure, seamless authentication.
Still have questions?
Can't find the answer you're looking for? Our team is here to help.
Get started with TalentPrism
Our 14-day free trial allows anyone to explore the platform without commitment, while our team is committed to providing support and guidance throughout the process.
View All Features
Data migration from your existing recruitment software
Training for a fast and smooth onboarding
Transparent and flexible pricing without lock-in contract
Highest security protocol as standard (SOC II Type 2)
24 / 5 support via live chat
All-in-one platform covering all your recruitment needs
What our customers say
Bill Twinning
Talent Resources & Development Director - Charoen Pokphand Group
TalentPrism is the best ATS we worked with. Simplicity, efficiency and the latest technologies combined make it an indispensable tool for any large-scale HR team. Since its adoption, we've seen a huge increase across all our key recruitment metrics. To summarize, it is a must-have.
Dina Demajo
Senior Talent Acquisition - Manpower Group
Manpower has been using TalentPrism and we couldn't be happier as a team with the services this platform has provided. The application is extremely user-friendly and very well equipped with all the useful functions one would require for successful recruitment. The support team is also excellent with very fast response time.
Ahmed Firdaus
Director - MRI Network, Executive Search Firm
I've been using TalentPrism for the past couple of months and the platform is excellent, user-friendly and it has helped me a lot in my recruitment process, operation and database management. I'm very happy with their great support. Whenever I ask something they come back to me within minutes.
Edmund Yeo
Human Resources Manager - Oakwood
TalentPrism is a sophisticated, easy-to-use, mobile-friendly, and cloud-based applicant tracking system that helps companies achieve digitalization and seamless integration to LinkedIn and other job boards. The team at TalentPrism is very supportive, helpful, prompt in their replies and we were pleased to see that the support they offer exceeded our expectations.
Maxime Ferreira
International Director - JB Hired
TalentPrism has been at the core of our agency's expansion. Using it has greatly improved and simplified our recruitment processes. Incredibly easy and intuitive to use, customizable to a tee, and offers top-tier live support. Our recruiters love it. A must-have for all recruitment agencies. Definitely recommend!
Ngoc-Thinh Tran
HR Manager, Talent Sourcing & Acquisition - Suntory PepsiCo Beverage
I am using TalentPrism for talent sourcing and it is the best platform ever. I am so impressed, the TalentPrism team did an excellent job. This is so awesome I am recommending the solution to all recruiters I know.